Client Experience Associate
Full Time • Omaha
At Hand and Stone, it's nice to be kneaded!
Hand and Stone Massage and Facial Spa in Omaha is seeking Client Experience Associates. You are a critical link in ensuring that our customers' experience in our spa is nothing other than outstanding!
Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills!
We understand having a busy schedule and we are here to help! We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time - GREAT! If you are looking to work part-time - GREAT! Let us know how we can accommodate you!
About Hand & Stone:
Hand & Stone is the fastest-growing massage and facial franchise in the United States. First launched in 2005 by founder John Marco, the brand now boasts over 500 locations in the U.S. and Canada. We are the industry leader in providing quality, affordable membership-based massage and facial services.
Hand & Stone strives to create a great culture for all of our team members and our system of franchises around the country. We value hard work, but we also recognize the humanity of each of our employees and do our best to meet our people where they are. We thrive on recognizing and rewarding our team for their accomplishments and continue to grow as a company which allows us to regularly create new learning and growth opportunities for our people.
Our Company Mission:
Hand & Stone Massage and Facial Spa is a brand built and supported by professionals passionately dedicated to providing superior massage and facial experiences at an affordable price. Our team of service providers and sales professionals are instrumental to the quality of our services and the incredible experience that we strive to deliver to every client.
Pay Range: $14 to $19 Per Hour (includes hourly pay + membership commission)
What We Offer You:
- Competitive Compensation - hourly wage PLUS commissions.
- Contests and Incentives - do you want to put your sales skills to the test? See what we have in store!
- Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
- Ongoing Training - We are ALWAYS learning and improving.
- Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind!
- Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too!
- Free Massage and Facial Services - We want each of our team members to be relaxed and to know and believe in our services.
- Employee Discounts - Who wouldn’t want discounts on products, services, AND gift cards?
What You'll Be Working On:
As a member of our Client Experience team, you are on the front lines of the spa's business. Your most important responsibility is to create an amazing experience for every guest you interact with on the phone and in the spa. In a typical day, you can expect to:
- Create a great experience during every guest interaction while building meaningful relationships.
- Meet membership sales goals.
- Maintain a detailed knowledge of our menu of services- we have great training to get you to expert status
- Effectively communicate sales, promotions, and service options with clients
- Answer phones, schedule appointments, and file documents
- Uphold spa cleanliness standards
- Perform various other duties as assigned
Please come join us if you:
- Have a passion for helping and building relationships with clients.
- Are capable of working flexible hours
- Bring a positive and energetic attitude to work
- Are exceptionally organized and have great attention to detail
- Are a strong team player with the ability to work independently with minimal supervision.
- Enjoy working toward sales goals and membership quotas.
Hand & Stone Massage is actively looking to fill the role of Client Experience Associate. Interested and qualified candidates should apply and attach a resume, and great matches will be immediately contacted for a two to three-interview hiring process with the spa owners. Hand & Stone is dedicated to hiring the best people with alignment with our company culture and goals.
Hand & Stone is proud to be an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Compensation: $14.00 - $19.00 per hour
At Hand and Stone, Opportunity Knocks.
Over 500 locations open across the U.S.
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
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