Benefits:

401(k)
Bonus based on performance
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Hand & Stone Massage and Facial Spa is looking for an energetic, reliable person to join our management team for the Client and Employee Manager position for our Round Rock Location!

ARE YOU AN EXCEPTIONAL BUSINESS-OPERATIONAL-CUSTOMER SERVICE DRIVEN MANAGER WITH A PASSION FOR THE SPA INDUSTRY? Ready to take your Spa Management experience to new levels?

WELL LOOK NO FURTHER!

We are an established, well-respected and rapidly growing, full-service Spa.

The Client and Employee Manager Position responsibilities include:

The Client Side:

1. Grassroots marketing of the spa throughout the community including local businesses.

2. Sending survey results specific emails to the service providers

3. Following up with clients based on survey results

4. Cancellation of clients – focus on reducing attrition

5. Follow up on customer service issues

6. Reviewing shift notes and handling any issues

7. Responding to Demandforce reviews or others as appropriate

The Employee Side:

1. Meeting with therapists who work an inconsistent schedule and creating a 2 week schedule.

2. Determining when we are low on massage supplies and making the necessary documentation. (including sheets, fitted sheets, pillow, blankets, towels, and face cradle covers)

3. Ensuring that all stone units have a complete set

4. Ensuring that every room has a complete set of aroma therapy oils

5. Testing the equipment in the massage rooms on a monthly basis.

a. IE massage tables, table pedals, table warmers, hot stone units, hot stone thermometers, stools, and hot towel cabbies.

6. Developing the agenda for our quarterly therapist staff meetings as well as leading the team in the meeting.

7. Working with all managers to develop agenda for all staff meetings quarterly

8. Determining when the staff needs re training on spa treatment protocols

9. Recruiting MT’s, relationship with schools and speaking at schools

10. Hire Lead MT if needed and mentor

11. Meeting with therapists who have an incident form filled out about them by a client.

a. Fill out the necessary documentation for the incident.
b. Converse with all parties involved

12. Meeting with therapists who are consistently not following a spa protocol.

a. IE running over/shorting clients, not arriving to work 20 minutes before their shift, etc.

13. Meeting with the therapists on a monthly basis to review their average ticket price, overall sales and ranking, request percentage, and call out percentage

a. Recommend ways to improve the above statistics

14. Performing 30 day, 90 day and yearly evaluations

15. Ensuring all license and insurance are up to date for every therapist.

16. Updating therapist modalities in Millennium

Benefits We Offer:

Base salary and bonuses
Medical/Dental/Vision
401k
Supplemental Insurance
Paid vacation
Flexible schedules
Employee discounts on products and services
Employee rewards program/employee referral bonus

Compensation: $15.00 - $18.00 per hour

At Hand and Stone, Opportunity Knocks.
Over 450 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

(if you already have a resume on Indeed)