General Manager - Willow Grove
Willow Grove
General Manager - Willow Grove
Full Time • Willow Grove
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Role Description
Hand & Stone Massage and Facial Spa Willow Grove located at 168 Park Ave, Willow Grove, PA 19090 is looking for a strong, results-focused leader. Our ideal candidate has 3–5 years of leadership experience, is a responsible individual with exceptional communication skills, passion for building a positive culture, and is motivated to succeed. We are looking for someone interested in a long-term role with tremendous opportunity for professional growth. Prior spa industry experience or membership-driven sales experience is a plus, but not a requirement for consideration. Our goal is to provide our valued members and guests with a world-class experience, and our General Managers are a critical link in ensuring that our clients' experience in our spa is nothing short of exceptional! Our GM's set the tone for the spa, coach and train the team to excellence, drive sales performance, and grow the business.
Hand & Stone Massage and Facial Spa Willow Grove located at 168 Park Ave, Willow Grove, PA 19090 is looking for a strong, results-focused leader. Our ideal candidate has 3–5 years of leadership experience, is a responsible individual with exceptional communication skills, passion for building a positive culture, and is motivated to succeed. We are looking for someone interested in a long-term role with tremendous opportunity for professional growth. Prior spa industry experience or membership-driven sales experience is a plus, but not a requirement for consideration. Our goal is to provide our valued members and guests with a world-class experience, and our General Managers are a critical link in ensuring that our clients' experience in our spa is nothing short of exceptional! Our GM's set the tone for the spa, coach and train the team to excellence, drive sales performance, and grow the business.
Benefits GALORE!
- Medical, Vision, Dental, Life, Supplemental Insurances
- 401K plan with 5% company match!
- Competitive compensation structure, including base salary plus performance based bonuses
- Paid Time Off
- Service and product discounts
- Professional and safe working environment
- Opportunity for professional growth
- AND MORE!
As a General Manager, you will
- Provide an excellent customer experience to all clients through the answering of phone calls, setting appointments, greeting clients and membership sales and management
- Oversee and manage daily operations of the Spa
- Manage spa sales performance
- Recruit, hire, and develop talented spa professionals
- Train, monitor, and coach performance
- Membership education and sales - including sales goals and incentives
- Passionately promote products and services
- Communicate with Service Provider team and maximize appointment book
- Find opportunities for grassroots marketing and local community connections
- Administrative duties including reporting, P&L analysis, payroll, cash handling, inventory and ordering, etc.
Role Requirements
- Proven passion for communicating with people
- Capability to work flexible hours including nights, weekends and holidays
- Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business-related activities
- Excellent verbal and written communication skills
- A fast learner, with a positive attitude
- Comfortable in a fast-paced, high-volume environment.
- Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
- A strong team player with the ability to work independently under minimal supervision
- Exceptional organizational skills, including attention to detail and multitasking
- Critical thinking skills, including customer conflict resolution
About FGG Spa, LLC
FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 58 locations across 8 states. We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation. We are in the people business, and our people come first!
FGG Spa, LLC is a growth-focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 58 locations across 8 states. We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation. We are in the people business, and our people come first!
We can’t wait to meet you!
Compensation: $40,000.00 - $55,000.00 per year
Hand & Stone is a national franchise that specializes in massage, facial, and hair removal services. With over 500 locations across the country, Hand & Stone is a leader in the membership-based spa service industry. FGG Spa, LLC is a growth-focused franchisee, currently operating 58 locations across 8 states. We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation. We offer competitive compensation and a robust benefits package, while maintaining our amazing spa culture focused on our client experience and team wellbeing with a "family" vibe. We are in the people business, and our people come first!
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
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Competitive compensation
The compensation structure for our Sales Associates is performance driven, with an hourly base plus commission on membership sales. Earning potential is practically unlimited for strong performers! Our Massage Therapists and Estheticians are compensated at a competitive per-service rate, and your total earnings per appointment is calculated based on the services provided. With a variety of upgrade and enhancement options available that will create an exceptional client experience and benefits each of our valued members and guests, you are in control of your paycheck!
Tips paid out daily for Service Providers
We pay out tips to our Massage Therapists and Estheticians daily, so there is no waiting for your paycheck to receive your tips. Cash tips are collected daily, and all tips left on credit cards are transferred to an Instant card. This can be used as a credit card for shopping and purchases, and you can even transfer the balance to your regular bank with no fees. By using the Instant card, we eliminate the safety concern of having large amounts of cash in hand at the end of your shift. Tips are paid out same day and funds are immediately available.
Insurance Benefits
Full Time team members are eligible for our benefits package which includes Medical Insurance with a generous monthly employer contribution, Dental Insurance, as well as a $10K Life Insurance policy at no cost to you!
401K with Company matching
We offer a 401K to all employees through TransAmerica, and match up to 5%. Fully vested after 4 years.
Career Advancement Opportunities
We currently operate 54 spa locations across 8 states, and we are still growing! We believe in promoting from within, and we work hard to develop our team members who are interested in advancing their career with us. When a leadership opportunity opens up, we always look to our existing team first. Spa Associates, Estheticians, and Massage Therapists all have the opportunity to grow their career with us. Leadership opportunities at the spa level as well as a regional/district level, Trainer/Educator opportunities, ang higher level Operations opportunities...the possibilities are practically endless for top performers who want to advance their career with us!
Flexible Schedule
We have full time and part time opportunities. We work to find a schedule that balances the needs of the business with your personal schedule preferences.
Sense of Community Culture
We provide a supportive, caring, team environment. As a family owned business, we want our teams to feel they are a part of our extended wellness family!
Continuing Education
We provide education and training opportunities, investing in your professional growth and development. PAID Hands-on training, Continuing education, Tools for Touch© CE webinars
Professional Liability Insurance Discounts
ABMP professional liability insurance offered at a discount. ASCP professional liability insurance offered at a discounted rate to Estheticians.
Equipment, supplies, and tools provided
Our beautifully appointment spas have fully equipped rooms, including heated lift tables, towel warmers, and all necessary linens, tools, and supplies. We offer a variety of progressive treatment options and advanced massage modalities to our clients, including NuFACE Microcurrent technology and LED Phototherapy in our facials, and CBD Oil and Himalayan Salt Stones in our massages!
Our leaders understand the business!
We are very fortunate to not only have the support of Hand & Stone, a leader in the spa industry, but also our FGG Spa leaders and executives have decades of combined experience in the spa industry. This gives us a good understanding of what it is like on both sides of the treatment room door. Many of our leaders were service providers at one point in their career, giving a different perspective than other spa companies.