Front Desk Sales Manager
Full Time • Millstone
NOW HIRING SPA FRONT DESK SALES MANAGER!
Hand and Stone Massage and Facial Spa in Millstone/Jackson NJ is seeking a full-time front desk sales manager for our recently opened spa. The ideal front desk sales manager candidate is goal oriented, and growth minded with a proven background in sales management, spa operations, and customer service. The position of Front Desk Sales Manager is designed for people who are passionate about client interactions, interested in learning about the wellness industry and kick-starting their sales career.
Ideal candidates for this role demonstrate the following attributes:
Ideal candidates for this role demonstrate the following attributes:
- Growth Focused Leadership - the front desk sales manager will be running the front desk of the spa, training sales associates, and working closely with our spa managers to produce both a client and team focused culture.
- Member Conversion and Customer Service - As part of the spa management team, you will lead by example. You enjoy connecting with clients to offer them individualized sales solutions. You also understand how to coach and motivate a sales team.
- Promote Health and Wellness – You understand, or want to learn more, about the benefits of massages and facials. You are comfortable educating members and guests on services, upgrades, products, and memberships.
- Multi-Tasking Expertise Have experience handling or assisting with administrative tasks- including (but not limited to) payroll, scheduling, inventory management, and sales reporting.
- Passion to Drive Results – You understand the impact of your actions and flex your strategy to drive results accommodate the needs of the business. Are available a variety of business hours including evenings and weekends.
Front Desk Sales Manager Performance will be based on the following metrics:
Membership Conversion: Implementing a sales coaching strategy and process to consistently train Spa Associates on pitching and closing membership sales.
Marketing Strategy: Local spa advertising, social media interaction, and attending local grass roots events to drive clients to our location.
Operations: Spa Associate Scheduling, performing inventory, maintaining spa appearance, and keeping morale high to deliver a consistently great client experience.
Business Minded: Understanding performance data and profitability and making decisions and adjustments based on those metrics to drive overall sales.
What you need to succeed in this role:
· 1 to 3 years management experience in the salon/spa, retail, or hospitality industry
· Sales driven!! Driving membership conversion and retention, coaching and training the front desk team. Providing feedback and role playing as well as hosting monthly meetings to assess performance.
· Ability to create a top-notch culture. Positivity, collaboration and teamwork are keys to driving success and creating a great client experience.
· Flexible schedule – this role requires a variety of hours including nights and weekends.
· Passion for promoting the benefits of massage and skin care services.
· Strong, and clear communication skills
· Sales driven!! Driving membership conversion and retention, coaching and training the front desk team. Providing feedback and role playing as well as hosting monthly meetings to assess performance.
· Ability to create a top-notch culture. Positivity, collaboration and teamwork are keys to driving success and creating a great client experience.
· Flexible schedule – this role requires a variety of hours including nights and weekends.
· Passion for promoting the benefits of massage and skin care services.
· Strong, and clear communication skills
What’s in it for you?
· $40,000 base salary – including quarterly bonuses up to $1,500
· Bonuses are based on net membership gain and member conversion %
· Employee Discounts and Services
· Additional incentive bonuses on gift card goals for the holiday season.
· PTO
· Bonuses are based on net membership gain and member conversion %
· Employee Discounts and Services
· Additional incentive bonuses on gift card goals for the holiday season.
· PTO
About our spa: As a franchise model, Hand and Stone Massage and Facial Spa in Millstone/Jackson is independently owned and operated, with the national brand awareness of a leading company in the wellness industry. Our Millstone/Jackson spa has been open for 1 year and we are growing quickly. We have a strong team of dedicated therapists and pride ourselves on our great culture and morale and positive work environment. We are located at 508 Monmouth Rd, Millstone NJ (across from the Jackson Outlets) Apply today to take a tour and learn more about this pivotal role in our spa!
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review, or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
Compensation: $40,000.00 per year
At Hand and Stone, Opportunity Knocks.
Over 500 locations open across the U.S.
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
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Career Advancement Opportunities
Flexible Schedule
Sense of Community Culture
Employee Rewards Program
In-house contests and bonus opportunities, Employee referral bonuses
Continuing Education
Hands-on training, Continuing education reimbursement, Tools for Touch© CE webinars
Discounts
ABMP professional insurance offered at an additional discount, Massage Magazine Insurance Plus and Beauty Insurance Plus discounts, Deeply discounted Verizon® Wireless cellular plans, Child care