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Customer Service Manager Fort Lauderdale

Customer Service Manager

Full Time • Fort Lauderdale
Benefits:
  • 401(k)
  • Bonus based on performance
  • Competitive salary
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Training & development
  • Vision insurance
SEEKING QUALIFIED CANDIDATES FOR HAND AND STONE MASSAGE AND FACIAL SPA CUSTOMER SERVICE MANAGER POSITION

Benefits/Perks
  •  Employee Appreciation
  • Health Insurance available for Full-Time Employee
  • Dental, Vision, Life & Accident Insurance
  • 401k retirement plan
  • Flexible schedules
  • Complimentary monthly massage or facial your choice
  • Additional employee massages, facials and retail products at a reduced cost

QUALIFIED CANDIDATES SHOULD POSSESS THE FOLLOWING SKILLS:
Min 1 year Management Experience in the Spa/Hospitality/Retail/ Fitness Industry
Goal/Detail Oriented
Energetic, Enthusiastic and Caring Personality
Sales Experience is REQUIRED
Leadership, Training and Motivational Skills
Evening and Weekend Shifts Required
Strong Computer, Written and Verbal Communication Skills

JOB RESPONSIBILITIES INCLUDE
Overall Oversight and Management of Reception Team
Achieve Membership, Service, and Product Sales Targets
Development, Training, and Accountability for Reception Staff
Training and Motivating Sales Team
Reception and Orientation of Clients
Client Reservation Management
Overall Responsibility for Clients Experience in the Spa
Collaboration with Lead Massage Therapist and Lead Esthetician to maximize performance

Hand and Stone is a leading player in the Spa Industry with over 300 locations across the county. We are rapidly growing in the S. Florida market with new locations coming soon in Broward County. Hand and Stone Massage and Facial Spa provide professional Massages, Facials, and Hair Removal Services. We offer an affordable way for our clients to RELAX, RESTORE and REFRESH in our BEAUTIFUL SPAS.
COME GROW WITH US!

Job Type: Full-time
Compensation: $19.00 - $21.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment.  Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Hand & Stone Advantages

Being part of the Hand & Stone team enables you to take advantage of these exclusive benefits:

Top-Notch Medical Insurance
We are on a mission to protect our employees from unexpected, high medical costs! We offer great medical insurance plans with a generous employer contribution. Florida Blue has been providing health insurance to residents of Florida for more than 75 years and we carry both PPO and HMO options with them!
Bonuses
Our bonuses are not frosting, it is part of the cake! In-house contests and bonus opportunities for ALL departments. Employee referral bonuses year around, sign on bonuses for Massage Therapists, and more!
Complimentary Lifestyle Membership
Well-being and helping our employees stay healthy is in our DNA. Our Lifestyle Membership program allows our members to receive complimentary massages and facials regularly!
Personal Development
We want you to grow with us. And to keep you improving, we offer lunch and learns, build your business classes, next level sales classes, tuition reimbursement programs, 50% CEU contributions, leadership development courses, and many more opportunities for personal growth!
Discounts
30% off product discounts! ABMP professional insurance offered at an additional discount, Massage Magazine Insurance Plus and Beauty Insurance Plus discounts, and deeply discounted Verizon® Wireless cellular plans.
Parties and Cantinas
We believe that bringing people together to celebrate and socialize is a great way to inspire each other and keep our community strong and close! Party hats are optional.
Employee Appreciation
An employee’s hard work is the fuel to great company culture. We thank our team by fueling them! Each month we celebrate employee appreciation with a catered lunch.