Assistant Services Manager
Full Time • Anthem
Benefits:
- Health Insurance Rimbursement
- Bonus based on performance
- Company parties
- Competitive salary
- Employee discounts
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
Job Title: Asst Services Manager
Summary/Overview: Hand and Stone in Anthem, AZ is seeking an energetic, reliable, and highly skilled Assistant Services Manager to play a key role in the successful development and ongoing operation of our established location. This role will involve assisting with overall management, leading and mentoring all service and customer care teams (including massage therapists, estheticians, Sales Associates), and ensuring exceptional quality delivered across all customer care lines. The ideal candidate will be passionate about both the business and the wellness aspects of the industry, with a strong drive for sales, customer service, and team leadership across a diverse service team.
Responsibilities:
- Assist the Spa Director with the day-to-day operations of Hand and Stone, Anthem
- Oversee and manage all Departments (Sales, Massage Therapy and Esthetics), ensuring high service / customer care standards.
- Be responsible for achieving all Service and Retail Sales Goals as outlined by Franchise Owners and Management.
- Train, monitor, and coach performance of all Service Providers (Massage Therapists and Estheticians) and Sales Associates on service business and sales specifics.
- Lead by example while conducting a service book of scheduled appointments. (as outlined at hire)
- Monitor professional and retail product inventory and supply usage for all service departments.
- Ensure excellent service is provided to members and guests by ensuring top-level massage and facial services are delivered, including advanced treatments.
- Ensure customized treatment plans are developed for clients across all service lines.
- Handle administrative tasks including inventory management and sales reporting for all service teams.
- Promote the health and wellness benefits of all Hand and Stone services.
- Build and maintain strong relationships with clients to foster repeat business across all service lines.
- Ensure a beautiful and professional environment at Hand and Stone, Anthem
- Participate in offered training programs, conferences, and other opportunities for professional growth relevant to all service areas.
- Assist in planning location events to gain members and booked appointments.
- Meet weekly with the Spa Manager and/or Owner.
- Maintain monthly email correspondence with all service teams to review performance and action plans.
- Conduct quarterly service provider evaluations for both Massage Therapists and Estheticians.
- Maintain a flexible work schedule, including one weekend day a week and an evening shift, working approximately 30-35 hours weekly.
Qualifications:
Required:
- Minimum of 1-2 years of sales and customer service experience with Hand and Stone brand.
- Experience as a service provider in either massage therapy or esthetics (or both).
- Strong retail and sales upgrade record.
- Knowledge and understanding of all Hand and Stone services and product lines.
- Excellent interpersonal and communication skills.
- Proven organizational and administrative skills.
- Enthusiastic and self-motivated with a drive for success in leading diverse teams.
- Must carry liability insurance (if applicable to their service license).
- Ability to work independently and as part of a team.
- Must be looking for a flexible schedule.
Preferred:
- Previous training or leadership experience with both massage therapists and estheticians.
- Experience with payroll, scheduling, and inventory management software.
Skills:
-
Technical Skills:
- Understanding of a wide range of massage modalities and facial treatments (including advanced modalities).
- Strong product knowledge of skincare and massage product lines used by Hand and Stone, Anthem (Image, Dermalogica, and Clarity)
- Experience with retail sales and upselling across services and products.
- Basic computer skills and familiarity with scheduling and point-of-sale systems utilizing the Zenoti platform.
- Understanding of inventory management principles for both massage and esthetics supplies.
-
Soft Skills:
- Excellent customer service skills.
- Strong sales and persuasion abilities.
- Leadership and coaching skills for diverse teams.
- Effective communication (written and verbal) with various service professionals.
- Problem-solving and analytical abilities.
- Ability to multitask and prioritize tasks across different service areas.
- Professionalism and a positive attitude.
Reporting To: Spa Director
Location: Anthem, AZ
Compensation and Benefits: Competitive base salary plus commissions, generous bonuses, sick pay, employee discounts, employee referral bonuses, contests, and career advancement opportunities at Hand and Stone, Anthem Az
Compensation: $39,000.00 - $60,000.00 per year
At Hand and Stone, Opportunity Knocks.
Over 500 locations open across the U.S.
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
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Career Advancement Opportunities
Flexible Schedule
Sense of Community Culture
Employee Rewards Program
In-house contests and bonus opportunities, Employee referral bonuses
Continuing Education
Hands-on training, Continuing education reimbursement, Tools for Touch© CE webinars
Discounts
ABMP professional insurance offered at an additional discount, Massage Magazine Insurance Plus and Beauty Insurance Plus discounts, Deeply discounted Verizon® Wireless cellular plans, Child care