Benefits:

401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Hand & Stone Massage & Facial Spa is a leading spa franchise with over 600 locations across the U.S. and Canada. We’re seeking an experienced and results-oriented Regional Spa Manager for our Jacksonville market to oversee a portfolio of spas (Atlantic Blvd, Mandarin Blvd, & St. John's Town Center) and ensure their continued success. This role is perfect for a motivated professional who thrives on leadership, performance optimization, and fostering team growth. This is an on-site position.

Pay Range: $75,000 base salary + bonus.

What You’ll Do:
As the Regional Spa Manager, you’ll oversee the performance and operations of multiple spa locations within your assigned territory. Key responsibilities include:

Drive Performance Excellence:

Utilize KPIs to assess operational strengths and weaknesses.
Develop and implement action plans to improve performance across locations.
Conduct detailed analysis of sales, marketing, and operational data to identify opportunities for growth.

Staff Development & Training:

Conduct in-spa training sessions, role-play scenarios, and regional operational training programs.
Mentor and guide spa managers to enhance leadership skills and achieve their goals.
Foster a culture of motivation, accountability, and high performance.

Operational Leadership:

Maintain detailed and organized files for each spa in your territory.
Monitor and optimize budgets, staffing schedules, and inventory management.
Ensure compliance with company policies and state/local regulations.

Collaborative Communication:

Work closely with Training, Marketing, and IT departments to align regional goals with company-wide initiatives.
Act as a liaison between spa managers and the corporate team to address needs and opportunities.

Customer-Centric Focus:

Support spa teams in delivering exceptional guest experiences.
Ensure that cleanliness, ambiance, and customer satisfaction are consistently prioritized.

What We’re Looking For:

3–5 years of multi-unit management experience in the spa, salon, wellness, retail, or hospitality industry.
Strong track record of improving sales and operational performance across locations.
A motivating leader who excels in mentoring, coaching, and team success.
Exceptional organizational and problem-solving abilities.
Proficient in analyzing data and leveraging KPIs to inform strategy.
Experienced in developing and executing performance improvement plans.
Comfortable with travel to oversee spa locations in your region.
Flexible and resourceful, with the ability to address challenges effectively.

Compensation: $75,000.00 per year

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

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