Responsive recruiter

Benefits:

401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

As the Spa Manager, you will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction. Our ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation.

The individual in this position is responsible and accountable daily operations with a focus on achieving sales targets and delivering an exceptional level of customer service. We believe in performance-based, so if you are constantly striving to achieve, want opportunities to be creative, and to own your personal progress, then you've found the right place to work!

Please come join us if you:

Have a great personality and excellent interpersonal skills!
Possess a passion for outstanding customer service
Are a dynamic leader who can manage a diverse staff
Have great communication skills and connect well with staff and client
Consider yourself to be an excellent organizer (we want the spa to run effectively and exceed our customers’ expectations)
Are an empathic individual who can put yourself in someone else’s shoes
Spa experience is a plus, but not required! We will teach you everything you need to know to be successful in the spa industry

Responsibilities:

Overcome objections during the sales process and increase the membership base
Create marketing strategies aimed at maximizing revenue and profits
Perform data analysis that drives business decisions and success
Use sound judgment, work independently, with minimal supervision.
Plan and direct to meet the daily needs of the operation.
Track staff schedules efficiently to optimize capacity, revenue, and profits.
Maintain the utmost cleanliness and soothing ambiance of the premises
Manage inventory effectively
Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints.
Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations.
Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures.
Motivates and empowers the team to achieve high standards.

What’s in it for you?

A great opportunity to implement creative strategies to help our new spa become as successful as possible!
Growth opportunities
Competitive compensation
Commission opportunities and generous bonuses
Employee discounts

Compensation: $60,000.00 per year

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

(if you already have a resume on Indeed)