Multi-Spa People & Operations Assistant
Full Time • Austin
We are seeking a Multi-Spa People & Operations Assistant to join our growing team. This unique role blends HR support, operational coordination, sales, and customer service across multiple Hand & Stone locations. It’s the perfect opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and wants exposure to both front-line spa operations and human resources.
About the Role
Reporting directly to the HR Manager, you will play a critical role in keeping our spas running smoothly—whether that’s assisting with onboarding and employee support, stepping in at the front desk to ensure seamless guest service, or helping meet sales goals. This role is a hands-on mix of people operations, service excellence, and business support.
Responsibilities
- Provide HR support including onboarding, compliance checks, employee file maintenance, and scheduling assistance.
- Support recruiting efforts through applicant communication, interview coordination, and onboarding follow-through.
- Serve as a front desk backup at multiple spa locations, delivering exceptional customer service to guests.
- Assist with sales at the front desk, including memberships, service upgrades, and retail product promotion.
- Partner with Spa Managers to address staffing needs, operational goals, and process improvements.
- Contribute to a positive team culture while balancing administrative and guest-facing duties.
Qualifications
- Previous experience in HR, administration, customer service, or sales preferred.
- Strong communication, interpersonal, and organizational skills.
- Comfort with working across multiple spa locations as needed.
- Ability to balance guest-facing service with detail-oriented administrative work.
- Professional, reliable, and driven to grow.
What We Offer
- Competitive pay with opportunities for advancement.
- A flexible and dynamic role across multiple spas.
- Hands-on experience in HR, sales, and customer service.
- Supportive leadership committed to your development.
Qualifications and Requirements:
- Retail management/sales experience
- Experience in selling memberships is a plus
- A passion for people and sales
- High level of enthusiasm
- Handle administrative tasks including but not limited to payroll, scheduling, inventory, and reporting
- Demonstrated ability to coach while also taking directive from Manager
- Strong organizational/planning and computer skills
- Experience with a booking system is a plus
- Ability to promote the health and wellness benefits of both massage therapy and facials
- Ability to work flexible schedule including days/evenings/weekends/holidays
- Knowledge and understanding of all spa services and product line
- Demonstrated ability to balance coaching/mentoring with disciplining
Benefits:
- Medical/Dental/Vision
- 401k
- Supplemental Insurance
- Paid vacation
- Flexible schedules
- Employee discounts on products and services
- Employee rewards program/employee referral bonus
Please respond with a resume.
Compensation: $12.00 - $15.00 per hour
At Hand and Stone, Opportunity Knocks.
Over 450 locations open across the U.S.
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
(if you already have a resume on Indeed)
Or apply here.
Career Advancement Opportunities
Flexible Schedule
Sense of Community Culture
Employee Rewards Program
In-house contests and bonus opportunities, Employee referral bonuses
Continuing Education
Hands-on training, Continuing education reimbursement, Tools for Touch© CE webinars
Discounts
ABMP professional insurance offered at an additional discount