Assistant Manager
Full Time • Ann Arbor
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Benefits:
- Bonus based on performance
- Competitive salary
- Employee discounts
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training & development
Hand & Stone Massage and Facial Spa is hiring a Sales-Focused Assistant Spa Manager to support daily spa operations, lead the front desk team, and drive membership sales and customer satisfaction. This full-time management position is ideal for candidates with experience in sales leadership, customer service, retail management, or hospitality management who are looking to grow in the spa and wellness industry.
Key Responsibilities
- Manage daily front desk operations and ensure an exceptional member and guest experience
- Train, coach, and motivate Sales Associates / Front Desk Associates
- Drive membership sales, upgrades, and retail sales through consultative selling
- Lead by example in customer service, sales performance, and professionalism
- Assist with scheduling, payroll support, inventory management, and sales reporting
- Partner with the Spa Manager to meet sales goals, KPIs, and operational targets
- Support a clean, organized, and welcoming spa environment
- Maintain availability for evenings and weekends as required
Qualifications
- Previous experience in sales, retail management, hospitality, or customer service leadership
- Strong communication, coaching, and team-building skills
- Ability to multitask and work in a fast-paced, goal-oriented environment
- Comfortable discussing memberships, services, and wellness benefits
- Interest in the massage, facial, spa, or wellness industry
- Flexible schedule including evenings and weekends
Why Join Hand & Stone?
Hand & Stone Massage and Facial Spa is a nationally recognized spa brand offering a supportive environment, career growth opportunities, and a focus on wellness, sales excellence, and guest experience.
Apply today to grow your leadership career in the spa and wellness industry.
MGR629
MGR629
Compensation: $20.00 - $25.00 per hour
At Hand and Stone, Opportunity Knocks.
Over 500 locations open across the U.S.
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
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A Mission That Matters
Our work helps people feel their best—every day.
A Team That Supports You
We foster respect, inclusion, and collaboration across every role.
A Brand That Invests in Growth
We’re growing nationwide and committed to franchise and employee success.