Spa Manager
Full Time • Malvern
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Benefits:
- Bonus based on performance
- Employee discounts
- Flexible schedule
- Paid time off
NOW HIRING SPA MANAGER!
Hand & Stone Malvern located at 215 Lancaster Ave, Malvern, PA 19355 is seeking professionals to join our team.
At Hand & Stone Massage and Facial Spa – Malvern we’re proud to be a single unit, locally owned and operated franchise where the owners are actively involved in day to day operations. We believe that people come first; our team, our clients, and our community.
We are seeking a full-time spa manager for our developing spa. The ideal spa manager candidate is a strong leader, who can drive results and pivot to meet the needs of the spa, goal oriented, and growth minded with a proven background in sales management, spa operations, and customer service.
Ideal candidates for this role demonstrate the following attributes:
• Growth Focused Leadership - the spa manager will be running the front desk of the spa, leading the estheticians and massage therapists, and working closely with our owners to produce both a client and team focused culture.
• Member Conversion and Customer Service-As part of the spa management team, you will lead by example. You enjoy connecting with clients to offer them individualized sales solutions. You also understand how to coach and motivate a sales team.
• Promote Health and Wellness – You understand, or want to learn more, about the benefits of massages and facials. You are comfortable educating members and guests on services, upgrades, products, and memberships.
• Multi-Tasking Expertise- You have experience handling or assisting with administrative tasks- including (but not limited to) payroll, scheduling, inventory management, and sales reporting.
• Passion to Drive Results – You understand the impact of your actions and flex your strategy to drive results, and accommodate the needs of the business.
Spa Manager Performance will be based on the following metrics:
• Membership Conversion – you understand how to coach and motivate your spa team to educate and delight your clients, so they join our Life Style Membership Program.
• Revenue – you understand how to drive revenue via scheduling, marketing and upgrading services.
• Recruiting – you are passionate about building a team of passionate spa professionals!
• Operations – you measure and deliver results, create a strong member base, and deliver a consistently
excellent client experience!
What you need to succeed in this role:
• 2 to 3 years management experience in the salon/spa, retail, or hospitality
industry
• Flexible schedule – this role requires a variety of hours including nights and
weekends.
• Passion for promoting the benefits of massage and skin care services.
• Ability to manage different roles and personalities.
What’s in it for you?
•50,000-60,000 base rate, plus
• Target-based bonused incentives:
o Membership Conversion
o Membership Retention
o Revenue Generation
• Monthly complimentary massage or facial
• 30% discount on retail products.
• Professional and safe work environment
• Monthly medical stipend
• PTO
At Hand & Stone Massage and Facial Spa – Malvern we’re proud to be a single unit, locally owned and operated franchise where the owners are actively involved in day to day operations. We believe that people come first; our team, our clients, and our community.
We are seeking a full-time spa manager for our developing spa. The ideal spa manager candidate is a strong leader, who can drive results and pivot to meet the needs of the spa, goal oriented, and growth minded with a proven background in sales management, spa operations, and customer service.
Ideal candidates for this role demonstrate the following attributes:
• Growth Focused Leadership - the spa manager will be running the front desk of the spa, leading the estheticians and massage therapists, and working closely with our owners to produce both a client and team focused culture.
• Member Conversion and Customer Service-As part of the spa management team, you will lead by example. You enjoy connecting with clients to offer them individualized sales solutions. You also understand how to coach and motivate a sales team.
• Promote Health and Wellness – You understand, or want to learn more, about the benefits of massages and facials. You are comfortable educating members and guests on services, upgrades, products, and memberships.
• Multi-Tasking Expertise- You have experience handling or assisting with administrative tasks- including (but not limited to) payroll, scheduling, inventory management, and sales reporting.
• Passion to Drive Results – You understand the impact of your actions and flex your strategy to drive results, and accommodate the needs of the business.
Spa Manager Performance will be based on the following metrics:
• Membership Conversion – you understand how to coach and motivate your spa team to educate and delight your clients, so they join our Life Style Membership Program.
• Revenue – you understand how to drive revenue via scheduling, marketing and upgrading services.
• Recruiting – you are passionate about building a team of passionate spa professionals!
• Operations – you measure and deliver results, create a strong member base, and deliver a consistently
excellent client experience!
What you need to succeed in this role:
• 2 to 3 years management experience in the salon/spa, retail, or hospitality
industry
• Flexible schedule – this role requires a variety of hours including nights and
weekends.
• Passion for promoting the benefits of massage and skin care services.
• Ability to manage different roles and personalities.
What’s in it for you?
•50,000-60,000 base rate, plus
• Target-based bonused incentives:
o Membership Conversion
o Membership Retention
o Revenue Generation
• Monthly complimentary massage or facial
• 30% discount on retail products.
• Professional and safe work environment
• Monthly medical stipend
• PTO
Compensation: $50,000.00 - $60,000.00 per year
At Hand and Stone, Opportunity Knocks.
Over 500 locations open across the U.S.
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
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A Mission That Matters
Our work helps people feel their best—every day.
A Team That Supports You
We foster respect, inclusion, and collaboration across every role.
A Brand That Invests in Growth
We’re growing nationwide and committed to franchise and employee success.