Hand & Stone Sales Coach & Manager
Full Time • Tampa
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Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k)
Job Description:
We are hiring a sales manager / sales coach at our South Tampa, FL Hand and Stone Massage and Facial! We are growing rapidly and are a part of an already successful franchise system with 600 locations across the US and Canada!
As our Sales Coach, you will be the heartbeat of our front-of-house sales culture. You will train, motivate, and develop our front desk and service team to confidently sell monthly wellness memberships and gift cards, delivering a seamless and guest-centric experience from the first hello to the final checkout. Your goal is to help our clients understand the value of ongoing self-care while driving consistent revenue growth for the spa.
As our Sales Coach, you will be the heartbeat of our front-of-house sales culture. You will train, motivate, and develop our front desk and service team to confidently sell monthly wellness memberships and gift cards, delivering a seamless and guest-centric experience from the first hello to the final checkout. Your goal is to help our clients understand the value of ongoing self-care while driving consistent revenue growth for the spa.
Key Responsibilities:
- Design and deliver engaging sales training programs focused on monthly membership conversion and gift card promotion.
- Coach front desk associates on consultative selling techniques, objection handling, and upselling wellness services.
- Set and monitor individual and team sales targets for membership enrollments, renewals, and gift card revenue.
- Conduct weekly 1-on-1 coaching sessions and group huddles to review performance and celebrate wins.
- Develop sales scripts, role-play scenarios, and onboarding materials tailored to our spa environment.
- Partner with the Spa Manager, District Manager and Owner to analyze sales data, identify gaps, and implement action plans.
- Lead by example on the floor — engaging with guests to demonstrate best-in-class sales behaviors.
- Monitor membership retention metrics and collaborate with the team on re-engagement strategies for lapsed members.
- Track and report on key performance indicators (KPIs) including close rate, membership growth, and gift card sales.
What’s in it for you?
- Complimentary quarterly massage or facial services for personal wellness
- Employee discounts on all spa services and retail products
- Member priced gift cards for personal gifting
- Health insurance options (medical, dental, vision) — details provided upon hire
- Paid time off (PTO): 5 days after Year 1, increasing annually*
- Ongoing professional development and sales coaching training opportunities
- A supportive, wellness-focused team culture that celebrates your success
- Room for growth and opportunities
- 15% off regularly priced merchandise at the Carrollwood, Brandon, Lakeland, South Tampa, and Wesley Chapel Plato’s Closet locations.
- Competitive compensation
- Uncapped commission opportunities and great monthly bonuses
- 401K*
(* = after 1 year of employment)
Compensation: $17.00 - $20.00 per hour
At Hand and Stone, Opportunity Knocks.
Over 500 locations open across the U.S.
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
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A Mission That Matters
Our work helps people feel their best—every day.
A Team That Supports You
We foster respect, inclusion, and collaboration across every role.
A Brand That Invests in Growth
We’re growing nationwide and committed to franchise and employee success.