- Lead, support, and develop the Esthetics Department to maintain high standards of service, professionalism, and performance.
- Train, mentor, and coach Licensed Estheticians to strengthen technical skills, product knowledge, client retention, and sales performance.
- Partner with Spa Management to establish and achieve esthetics service and retail sales goals.
- Support Spa Associates with esthetics-related education, service recommendations, and product knowledge.
- Conduct biweekly esthetics team meetings to reinforce goals, celebrate successes, and identify opportunities for improvement.
- Complete quarterly performance evaluations for Licensed Estheticians.
- Provide monthly communication to the esthetics team highlighting performance results, accomplishments, and priorities for the upcoming month.
- Perform high-quality facial and skincare services while maintaining exceptional guest satisfaction.
- Develop personalized treatment plans and recommend appropriate services and home-care products.
- Build and maintain a loyal clientele through consistent service quality and client education.
- Model best practices in service delivery, retail recommendations, and client relationship building.
- Monitor professional and retail inventory, product usage, and supply needs.
- Collaborate with Spa Management to identify opportunities to increase service revenue, retail sales, and client retention.
- Assist with planning promotional events, educational initiatives, and esthetics-focused activities.
- Meet monthly with Spa Management and/or Ownership to review department performance, progress, and upcoming priorities.
- Participate in ongoing training, professional development, and educational opportunities.
- A combination of scheduled client services, team coaching, training, and department management.
- Availability to work at least one weekend day each week.
- Availability to work at least one evening shift.
- Flexibility to support the operational needs of the spa and esthetics team.
- Active Esthetician license.
- Professional experience performing facials, microdermabrasion, waxing, and advanced skincare services.
- Demonstrated success in retail sales, service upgrades, and client retention.
- Strong knowledge of skincare products, treatment protocols, and professional service standards.
- Excellent communication, organizational, and interpersonal skills.
- Ability to motivate, coach, and hold team members accountable while maintaining a positive work environment.
- Strong initiative, dependability, and a commitment to achieving team goals.
- Ability to maintain professional liability insurance.
- Previous leadership, mentorship, or training experience.
- Experience supporting retail sales goals and team performance.
- A passion for continuing education and developing other skincare professionals.
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Supplemental insurance options
- Paid vacation
- Employee discounts on products and services
- Employee rewards and recognition programs
- Employee referral bonuses
- Ongoing education and professional development
- Opportunities for long-term career growth
At Hand and Stone, Opportunity Knocks.
Over 450 locations open across the U.S.
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
(if you already have a resume on Indeed)







