Spa Sales Associate Columbia, MD

Spa Sales Associate

Part Time • Columbia, MD

Looking for a rewarding health and wellness career that is both personally and professionally rewarding? Focus on what you love with a company that cares about you!

Our goal at FGG Spa is to provide a world-class customer service experience for all of our guests, along with providing our teams with opportunities for professional development and growth. We are the largest Hand & Stone franchisee in the country. In just 4 short years, we have expanded to 10 locations, and we are still growing! Our employees are our greatest asset, and we take pride in providing a safe, nurturing work environment. 

Hand and Stone in Columbia (Dobbin Center) is looking for a responsible, driven individual with excellent communication skills and a winning personality to join our team!

Hand & Stone offers a competitive hourly base pay with generous commissions and bonuses- earning potential is practically unlimited for high performers! Hand & Stone also offers potential for career growth to senior sales or spa management roles for interested and proven candidates.

POSITION SUMMARY

Our Spa Sales Associates are our main customer service representatives through both face-to-face and phone interaction with our clients. As the liaison between our clients and our licensed Massage Therapists and Estheticians, Spa Sales Associates are responsible for delivering an exceptional customer experience to all our guests. Our Spa Sales Associates also are expected to sell memberships, gift cards, and promote services to our clients.

KEY ROLE FUNCTIONS

  • Provide exceptional service and experience to each client via phone and in-spa
  • Communicate sales promotions and service options with clients
  • Membership education and sales - including sales goals and incentives
  • Schedule/Confirm appointments and balance the daily appointment book
  • Passionately promote products and services with effective, clear communication
  • Communicate with Service Provider team and maximize appointment book
  • Computer data entry

ROLE REQUIREMENTS

  • Proven passion for communicating with people and providing consistent, exceptional service
  • Capability to work flexible hours including nights, weekends and some holidays
  • Excellent verbal and written communication skills
  • A fast learner, with a positive attitude
  • Computer proficiency; knowledge of Millennium booking/POS systems is a plus
  • A strong team player with the ability to work independently under minimal supervision
  • Excellent organizational skills including attention to detail and multi-tasking
  • Critical thinking skills, including customer conflict resolution
  • Have reliable transportation to/from work

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment.  Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

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Hand & Stone Advantages

Being part of the Hand & Stone team enables you to take advantage of these exclusive benefits:

We work in supportive, Service Provider-centered, caring team environments with a focus on your professional development. Peaceful, beautifully appointed spas with fully equipped rooms, including heated lift tables, sinks, towel cabinets and all necessary supplies. Massive growth opportunities with a company that has a national footprint. Steady clientele which is continuously driven by extensive, ongoing marketing efforts. Flexible schedules. Paid time off. Paid hands-on training. Complimentary spa services and discounts on retail products. Discounts on liability insurance and other employee discount programs. Immediate opportunity to increase overall earning potential Employee rewards and bonus programs.

Career Advancement Opportunities
Flexible Schedule
Sense of Community Culture
Employee Rewards Program
In-house contests and bonus opportunities, Employee referral bonuses
Continuing Education
Hands-on training, Continuing education reimbursement, Tools for Touch© CE webinars
Discounts
ABMP professional insurance offered at an additional discount, Massage Magazine Insurance Plus and Beauty Insurance Plus discounts, Deeply discounted Verizon® Wireless cellular plans, Child care