Spa Manager Gaithersburg, MD

Spa Manager

Full Time • Gaithersburg, MD

Looking for a rewarding health and wellness career that is both personally and professionally rewarding? Focus on what you love with a company that cares about you!

Our goal at FGG Spa is to provide a world-class customer service experience for all of our guests, along with providing our teams with opportunities for professional development and growth. We are the largest Hand & Stone franchisee in the country. In just 4 short years, we have expanded to 10 locations, and we are still growing! Our employees are our greatest asset, and we take pride in providing a safe, nurturing work environment. 

Hand and Stone is seeking a qualified and passionate Spa Manager to manage the daily operations in our Gaithersburg, MD spa. The ideal candidate will have 2-5 years of management experience - preferably in a luxury hotel, high-end retail, or spa/salon environment, and an ability to work independently.

Hand & Stone offers a competitive hourly base pay with generous commissions and bonuses- earning potential is practically unlimited for high performers! Hand & Stone also offers potential for career growth to senior sales or spa management roles for interested and proven candidates.

Key Role Functions

  • Providing excellent customer service and experiences to all clients and members through the answering of phone calls, setting appointments, greeting clients and membership sales and management.
  • Oversee and manage all daily operations of the Spa.
  • Maintain budgets and control expenses.
  • Communicate sales promotions and service options with clients
  • Train, monitor, and coach performance of all sales and service staff.
  • Membership education and sales- including sales goals and incentives
  • Human resource functions to include interviewing, hiring, disciplining and terminating.
  • Passionately promote products and services with effective, clear communication
  • Communicate with Service Provider team and maximize appointment book
  • Marketing and promotion of Spa through the forging of local relationship with business and organizations, event participation, and corporate membership relationships.

Role Requirements

  • Proven passion for communicating with people and providing consistent, excellent service
  • Capability to work flexible hours including nights, weekends and some holidays
  • Excellent verbal and written communication skills
  • A fast learner, with a positive attitude
  • Comfortable in a fast paced high-volume environment.
  • Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
  • A strong team player with the ability to work independently under minimal supervision
  • Exceptional organizational skills including attention to detail and multi- tasking
  • Critical thinking skills, including customer conflict resolution

Why Hand & Stone?

  • Competitive salary and generous bonus pay structure
  • Paid time-off
  • Training, education, and conference opportunities
  • Multi-unit company growth opportunities
  • Health insurance reimbursement plan
  • Flexible schedule
  • Professional and safe work environment
  • Employee discounts on products and services
  • Verizon cell phone discount

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment.  Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

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Hand & Stone Advantages

Being part of the Hand & Stone team enables you to take advantage of these exclusive benefits:

We work in supportive, Service Provider-centered, caring team environments with a focus on your professional development. Peaceful, beautifully appointed spas with fully equipped rooms, including heated lift tables, sinks, towel cabinets and all necessary supplies. Massive growth opportunities with a company that has a national footprint. Steady clientele which is continuously driven by extensive, ongoing marketing efforts. Flexible schedules. Paid time off. Paid hands-on training. Complimentary spa services and discounts on retail products. Discounts on liability insurance and other employee discount programs. Immediate opportunity to increase overall earning potential Employee rewards and bonus programs.

Career Advancement Opportunities
Flexible Schedule
Sense of Community Culture
Employee Rewards Program
In-house contests and bonus opportunities, Employee referral bonuses
Continuing Education
Hands-on training, Continuing education reimbursement, Tools for Touch© CE webinars
ABMP professional insurance offered at an additional discount, Massage Magazine Insurance Plus and Beauty Insurance Plus discounts, Deeply discounted Verizon® Wireless cellular plans, Child care