Director Of Spa Operations
Wilkes-Barre
Director Of Spa Operations
Full Time • Wilkes-Barre
Benefits:
- Competitive salary
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Now Hiring, Director of Operations for an experienced, invested, and rapidly growing Hand and Stone Massage and Facial Spa franchisee group. The Director of Operations overseas day- to-day operations and the long-term success of the following Hand and Stone spa locations: Wilkes Barre, PA, Dickson City, PA, Stroudsburg, PA and Keystone Crossing, IN. The Director of Operations leads and manages the entire team to help achieve the goals and objectives of the current locations (four) and potential future expansion of locations.
DUTIES, TASKS AND RESPONSIBILITIES
(subject to change depending on the needs of the organization)
(subject to change depending on the needs of the organization)
• Responsible for achieving all revenue and profitability goals of the organization.
• Lead departments and operations of the company. This includes guiding, directing, and evaluating the work of spa's management.
• Support in strategic planning to improve proficiency, productivity, and efficiency of the projects and operations of the organization.
• Assure compliance with all hiring, employee communication, and regulatory agencies.
• Responsible for achieving high customer satisfaction, as reported through
• Represent the company for external and internal events.Monitor the competitive landscape and attend corporate events to stay abreast of new initiatives.
• Identify, train, and develop leaders within the company and set them on a path for management.
• Responsible for maintaining high employee satisfaction with all direct reports, their people and to assist Spa Leaders in their employee satisfaction efforts in their spas.
• Responsible for the execution of the Company’s quarterly, annual, five year and long-term goals in line with the Company’s Vision, Mission, and Guiding Principles.
• Review and revisions to the Company’s Standard Operating Procedures (SOPs) to manage the organization’s current volume and its projected growth more effectively.
• Directly accountable for all new systems, platforms, services, protocol, and initiatives are rolled out efficiently.
• Tackle unforeseen issues and troubleshooting.
• Calculate burdened labor rates regularly for all spa personnel .
• Direct and coordinate estimating functions of the company to ensure accuracy, profitability, and competitive edge.
• Work collaboratively with other senior leaders and department leads to support their efforts in accomplishing Company goals.
• Establish team focus by developing and communicating goals in support of the visions and values of the organization.
• Develop others by delegating responsibility, providing high-impact performance feedback, and assisting in conflict resolution.
• Maintain a safe workspace by enforcing standards and procedures and keeping compliance with legal regulations.
• Direct and coordinate the continuous improvement of employee vetting, employee file keeping, and recruiting.
• Ensure all Hand and Stone Franchise Corporation policies and procedures are maintained.
• Ensure Department of Health regulations are met.
• Ensure documentation is complete.
• Lead departments and operations of the company. This includes guiding, directing, and evaluating the work of spa's management.
• Support in strategic planning to improve proficiency, productivity, and efficiency of the projects and operations of the organization.
• Assure compliance with all hiring, employee communication, and regulatory agencies.
• Responsible for achieving high customer satisfaction, as reported through
• Represent the company for external and internal events.Monitor the competitive landscape and attend corporate events to stay abreast of new initiatives.
• Identify, train, and develop leaders within the company and set them on a path for management.
• Responsible for maintaining high employee satisfaction with all direct reports, their people and to assist Spa Leaders in their employee satisfaction efforts in their spas.
• Responsible for the execution of the Company’s quarterly, annual, five year and long-term goals in line with the Company’s Vision, Mission, and Guiding Principles.
• Review and revisions to the Company’s Standard Operating Procedures (SOPs) to manage the organization’s current volume and its projected growth more effectively.
• Directly accountable for all new systems, platforms, services, protocol, and initiatives are rolled out efficiently.
• Tackle unforeseen issues and troubleshooting.
• Calculate burdened labor rates regularly for all spa personnel .
• Direct and coordinate estimating functions of the company to ensure accuracy, profitability, and competitive edge.
• Work collaboratively with other senior leaders and department leads to support their efforts in accomplishing Company goals.
• Establish team focus by developing and communicating goals in support of the visions and values of the organization.
• Develop others by delegating responsibility, providing high-impact performance feedback, and assisting in conflict resolution.
• Maintain a safe workspace by enforcing standards and procedures and keeping compliance with legal regulations.
• Direct and coordinate the continuous improvement of employee vetting, employee file keeping, and recruiting.
• Ensure all Hand and Stone Franchise Corporation policies and procedures are maintained.
• Ensure Department of Health regulations are met.
• Ensure documentation is complete.
REQUIRED BEHAVIORAL COMPETENCIES
• Integrity – Acts in an honest, trustworthy, high integrity manner; makes and keeps commitments.
• Continuous Learning – Is a continuous learner focused on constant improvement; embraces new technologies.
• Continuous Learning – Is a continuous learner focused on constant improvement; embraces new technologies.
• Exceed Expectations – Work hard to exceed customer and employee expectations. • Compassion – Conduct oneself as a steward of Hand & Stone, supporting its growth & ability to help those in need.
• Accountability – Take responsibility for one’s actions and decisions. Position-specific Competencies
• Pace and Variety of Activities -- Sense of urgency for goal achievement with varied activities and multiple, simultaneous projects. Must be able to multi-task in a fast-paced environment.
• Focus -- Results focus with idea generation, innovative and creative problem solving. Rapport and relationship building focused on achieving results. Must engage the commitment of others.
• Decision-Making -- Problem solving orientation. Action-oriented and quick decision making in response to changing conditions.
• Delegation and Leadership Style -- Directive and servant leadership to assure business results are achieved. Delegation of details as necessary, with follow up on timeliness and quality. Accountability for results.
• Communication – Collaborates in a positive and productive way. Communicates in a way that is analytical and detail oriented.
• Goal Oriented – Drives to meet goals in a motivated and self-directed way; works hard with limited supervision.
• Accountability – Take responsibility for one’s actions and decisions. Position-specific Competencies
• Pace and Variety of Activities -- Sense of urgency for goal achievement with varied activities and multiple, simultaneous projects. Must be able to multi-task in a fast-paced environment.
• Focus -- Results focus with idea generation, innovative and creative problem solving. Rapport and relationship building focused on achieving results. Must engage the commitment of others.
• Decision-Making -- Problem solving orientation. Action-oriented and quick decision making in response to changing conditions.
• Delegation and Leadership Style -- Directive and servant leadership to assure business results are achieved. Delegation of details as necessary, with follow up on timeliness and quality. Accountability for results.
• Communication – Collaborates in a positive and productive way. Communicates in a way that is analytical and detail oriented.
• Goal Oriented – Drives to meet goals in a motivated and self-directed way; works hard with limited supervision.
At Hand and Stone, Opportunity Knocks.
Over 500 locations open across the U.S.
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
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Career Advancement Opportunities
Flexible Schedule
Sense of Community Culture
Employee Rewards Program
In-house contests and bonus opportunities, Employee referral bonuses
Continuing Education
Hands-on training, Continuing education reimbursement, Tools for Touch© CE webinars
Discounts
ABMP professional insurance offered at an additional discount, Massage Magazine Insurance Plus and Beauty Insurance Plus discounts, Deeply discounted Verizon® Wireless cellular plans, Child care