Responsive recruiter

Benefits:

401(k)
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Flexible schedule
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources

COMPANY OVERVIEW

Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facial, and hair removal services. With over 150 locations and counting, the Hand & Stone brand is a leader in the membership-based spa service industry.

POSITION SUMMARY

Responsible and accountable for all aspects of daily operations with focus on achieving sales targets and delivering an exceptional level of customer service. In addition, the Spa Manager is focused on building and retaining clientele, while following an aggressive spa profit plan.

RESPONSIBILITIES

Ensure the achievement of sales goals
Oversee and manage the daily operations of a very busy spa
70% of time spent working face to face with clients
Meet business objectives and profitability goals
Monitor payroll and expenditures
Successfully achieve aggressive spa profit plan
Review financial data
Prepare management reports
Ability to work flexible schedule including days/evenings/weekends/holidays
Perform administrative functions accurately and timely
Motivate staff to achieve their personal and professional sales goals
Create and maintain relaxed atmosphere for clientele
Uphold highest level of customer service
MANAGER IS BEST SALES PERSON ON THE TEAM

IDEAL CANDIDATE REQUIREMENTS

5–15 years managerial experience in a spa or hotel or health/beauty spa environment
At least 5 years customer service experience
Prior experience managing teams of 10+
High level of enthusiasm
Ability to sell concepts and ideas to management, peers, and employees
Demonstrated success in revenue achievement and expense management
Demonstrated ability to balance coaching/mentoring with disciplining
Experience in budget development and financial analysis
Excellent written and verbal communication skills
High standards in ethics, service, and image

BENEFITS

Health Insurance
Dental Insurance
PTO
Aflac
Employee Discounts
Bonus Pay
Manager Training Programs

Compensation: $45,000.00 - $55,000.00 per year

At Hand and Stone, Opportunity Knocks.
Over 500 locations open across the U.S.

Hand & Stone is a national franchise that specializes in massage, facial, and hair removal services. With over 500 locations across the country, Hand & Stone is a leader in the membership-based spa service industry.

We have been in the business for 10+ years and have locations in New Jersey and Pennsylvania. The size of our organization allows us to offer benefits that other family-owned businesses are not able to provide to their teams, but at the core of our company and our company culture, we are still a family-owned operation. We offer competitive compensation and a robust benefits package, while maintaining our amazing spa culture focused on our client experience and team wellbeing with a "family" vibe. We are in the people business, and our people come first! We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules. We also believe in a family culture in the work place. We are always looking for qualified individuals that want to grow with us!

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

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Hand & Stone Advantages when working with the Our Team

Being part of the Hand & Stone team enables you to take advantage of these exclusive benefits:

Career Advancement Opportunities

The compensation structure for our Sales Associates is performance driven, with an hourly base plus commission on membership sales. Earning potential is practically unlimited for strong performers! Our Massage Therapists and Estheticians are compensated at a competitive per-service rate, and your total earnings per appointment is calculated based on the services provided. With a variety of upgrade and enhancement options available that will create an exceptional client experience and benefits each of our valued members and guests, you are in control of your paycheck!

401K

401K available to employees after probationary period.

Insurance Benefits

Full Time team members are eligible for our benefits package which includes Medical Insurance with a generous monthly employer contribution, Dental Insurance, Vision Insurance and Supplemental.

Gratuity paid out daily for service providers

We pay out tips to our Massage Therapists and Estheticians daily, so there is no waiting for your paycheck to receive your tips. Cash tips are collected daily, and all tips left on credit cards are transferred to an Instant card. This can be used as a credit card for shopping and purchases, and you can even transfer the balance to your regular bank with no fees. By using the Instant card, we eliminate the safety concern of having large amounts of cash in hand at the end of your shift. Tips are paid out same day and funds are immediately available.

Our leaders know this business

We are very fortunate to not only have the support of Hand & Stone, a leader in the spa industry, but also our Spa leaders and owner have decades of combined experience in the spa industry. This gives us a good understanding of what it is like on both sides of the treatment room door. Many of our leaders were service providers at one point in their career, giving a different perspective than other spa companies.

Continuing Education

Flexible Schedule

We have full time and part time opportunities. We work to find a schedule that balances the needs of the business with your personal schedule preferences.

Supplies, tools, and equipment

Our beautifully appointment spas have fully equipped rooms, including heated lift tables, towel warmers, and all necessary linens, tools, and supplies. We offer a variety of progressive treatment options and advanced massage modalities to our clients, including NuFACE Microcurrent technology and LED Phototherapy in our facials, and CBD Oil and Himalayan Salt Stones in our massages

Community Culture and Support

We provide a supportive, caring, team environment. As a family owned business, we want our teams to feel they are a part of our extended wellness family!