Benefits:

401(k)
401(k) matching
Bonus based on performance
Competitive salary
Employee discounts
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
Wellness resources

Job Summary
Hand & Stone Massage and Facial Spa in Hollywood, FL is looking for a dynamic, personable manager who can lead a team and oversee day-to-day operations of a busy spa. This person will be a mentor and inspiration to our entire staff by maintaining high performance standards, leading by example, providing superior customer service, and setting and reaching sales goals for the individuals and the team.

Hand & Stone is one of the fastest growing companies in the spa industry, with more than 650 units nationwide. We are leaders in offering our clients superior services at affordable prices and flexible, consumer-friendly membership plans.

Job Description
Our Spa Director/Spa Manager serves to support the Spa Owners in executing the day-to-day operations along with specific assigned responsibilities.

Responsibilities and Duties
Major responsibilities include (but will not be limited to):

Immediate Supervisor to Lead Massage Therapist(s), Lead Esthetician(s), and Sales Associate(s).
Provide Exceptional Customer Service to Members/ Guests
Oversee and Manage the Daily Operations of the Spa
Oversee All Customer Service Challenges
Motivate Massage Therapist and Esthetician Sales & Growth
Meet team membership/gift card sales goals
Recruitment of Sales Associates
Communicate sales promotions and service options with clients
Social media responsibilities
Schedule/Confirm appointments and balance the daily appointment book
Focus Heavily on Analyzing and Maximizing the Appointment Book
Oversee All Client Surveys and Ensure Feedback is Given to All Employees
Ordering – Service Supplies & Equipment
Inventory – Routine Counts and Inventory Organization
Handle Service Provider Paycheck Disputes, Scheduling Conflicts, Call Outs, Documents, etc.
Recruiting, Hiring, Training, Scheduling, Performance Reviews, Documentation, & Meetings of All Massage Therapists & Estheticians
Participate In Training Programs, Conferences, and Other Aspects of Professional Development
Handles all Compliance Requirements - Corporate, City, County, and State
Onboards all Employees including all Documentation, Communication and Requirements
Complete Any Additional Administrative Tasks
Community Outreach – 1 per month
Uphold store cleanliness standards in the entire spa
Computer data entry
Oversee training of staff
Create and aid in implementation of sales goals for staff

Qualifications and Skills
PREFERABLE QUALIFICATIONS
· 3+ years in sales
· 3+ years management experience
· Experience using Zenoti software
· Must have your own reliable transportation to and from the Singh Spas location

POSITION REQUIREMENTS
· Goal-oriented, with the ambition to obtain top-management level
· Sales experience with proven results; membership sales is a plus
· Capability to work flexible hours, specifically nights, weekends (Sundays or Saturday’s), and holidays
· Excellent verbal and written communication skills
· A fast learner, with a positive attitude; remain calm in fast pace environment
· Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
· A strong team player with the ability to work independently under minimal supervision
· Exceptional with organizing and prioritizing; attention to detail and multi-tasking
· Critical thinking skills, including customer conflict resolution

What We Offer:

Competitive salary
Bonus potential of $10k annually
Compassionate management
401k with up to 4% match
Employee discounts
Flexible scheduling
Annual employee appreciation outings and events

Compensation: $50,000.00 - $60,000.00 per year

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.

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