Spa Sales & Guest Experience Lead
Part Time • Mooresville
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Benefits:
- Company parties
- Competitive salary
- Employee discounts
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Training & development
Now Hiring: Sales & Guest Experience Lead
Hand & Stone Massage and Facial Spa Mooresville is seeking a dynamic, people-first Sales & Guest Experience Lead to help drive membership growth, elevate the guest experience, and lead our front desk team to success. This is a hands-on leadership role—you’ll be working alongside the team at the front desk while also coaching, motivating, and driving performance. The ideal candidate thrives in a sales-driven environment, enjoys mentoring others, and knows how to turn great guest experiences into long-term relationships.
What You’ll Do
Membership & Sales Growth
- Drive membership growth through strong guest engagement and consistent conversion practices
- Lead by example in achieving and exceeding individual and team sales goals
- Identify opportunities to improve conversion, retention, and overall guest value
Facial Business Growth & Outreach
- Actively grow the facial business through in-spa education, service recommendations, and team coaching
- Build and execute local outreach strategies (events, partnerships, community engagement) to attract new facial clients and members
- Collaborate with spa leadership on promotions and campaigns focused on facial services and upgrades
Team Coaching & Development
- Provide ongoing coaching, roleplaying, and sales training for spa associates
- Lead daily huddles that energize, align, and motivate the team
- Foster a positive, accountable, and high-performance culture
Guest Experience Excellence
- Deliver and model an exceptional guest experience from check-in to check-out
- Handle guest interactions with professionalism, empathy, and confidence
- Ensure every guest leaves with a reason to return
Operations & Leadership
- Support spa manager with scheduling, shift management, and daily front desk operations
- Track performance metrics for frontdesk and turn insights into actionable plans
- Roll out promotions, contests, and in-spa initiatives to drive engagement and results in alignment with the management goals
What to Expect
- A hands-on leadership role working both on the floor and with the team
- A sales-driven environment with clear goals and measurable success
- A flexible schedule including evenings and weekends
- The opportunity to directly impact the spa’s growth and culture
Qualifications
- 3+ years of experience in a membership-based or sales-driven environment (spa, fitness, wellness, retail, etc.)
- Proven ability to coach, motivate, and lead a team
- Strong communication and interpersonal skills
- Goal-oriented with a track record of achieving results
- High emotional intelligence and a positive, solutions-focused mindset
- Someone who Leads by example, walks the talk
- Someone who owns the numbers - track results and turn insights into action plans that win
- Celebrate wins, recognize talent, and grow your team's confidence and skills
Benefits
- Competitive salary + Sales Commission ($17/hr + sales comm.)
- Employee discounts and service perks
- Training & development opportunities
- Career growth potential
- Flexible scheduling
- Team events and a supportive work environment
- Growth Opportunities – This position could grow into an Assistant Manager role
Our Culture
At Hand & Stone Mooresville, we believe in creating the best hour of our guests’ month—and an empowering, growth-focused environment for our team. We celebrate wins, support each other, and are always striving to get better together.
Additional Acknowledgment
I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from Hand & Stone Franchise Corp. and any of its affiliates or subsidiaries.
We would encourage you to apply only if you possess and meet the above listed criteria.
We would encourage you to apply only if you possess and meet the above listed criteria.
Compensation: $17.00 per hour
At Hand and Stone, Opportunity Knocks.
Over 500 locations open across the U.S.
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
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A Mission That Matters
Our work helps people feel their best—every day.
A Team That Supports You
We foster respect, inclusion, and collaboration across every role.
A Brand That Invests in Growth
We’re growing nationwide and committed to franchise and employee success.